Shipping policy

We’re so excited for you to shop with Red Moose! We carefully package every order and want your shopping experience to be as easy as possible.

Shipping

Orders are typically processed and shipped within 1–3 business days.

Once your order has shipped, you will receive an email with tracking information. Please allow additional time for your package to arrive once it has been shipped.

Shipping Rates:

  • Calculated a time of check out
  • FREE shipping on orders $150+

Shipping times may vary depending on the carrier, destination, holidays, and other circumstances outside of our control.

Red Moose Clothing Company is not responsible for packages that are delayed, lost, stolen, or misdelivered after tracking shows the package as delivered. Please contact the shipping carrier directly if you believe your package has been lost or stolen.

Enjoy free shipping on orders $150+ within the U.S.! Orders shipping outside the U.S. will be subject to applicable shipping rates

Returns

We hope you love your Red Moose purchase! If something isn't quite right, we gladly accept returns within 14 days of shipment.

To be eligible for a return:

  • Items must be unworn and unwashed
  • Items must be free of stains, odors, makeup, pet hair, or other signs of wear
  • Original tags must still be attached
  • Items must be returned in their original condition and packaging when applicable
  • Return requests must be submitted within 14 days of delivery

Customers are responsible for return shipping costs.

Once your return is received and inspected, your refund will be issued to the original form of payment. Original shipping charges are non-refundable.

Please allow several business days for your bank or credit card company to process the refund.

Exchanges

We are happy to help with exchanges when inventory is available.

Please contact us within 14 days of delivery to request an exchange. Customers are responsible for return shipping unless the item received was incorrect or defective.

If the requested size or item is no longer available, a refund may be issued instead.

Sale & Final Sale Items

All sale, clearance, and final-sale items are FINAL SALE and cannot be returned or exchanged.

Discount codes do not automatically make an item final sale unless specifically stated at the time of purchase.

Preorders

Preorder items are purchased in advance and will ship according to the estimated timeframe provided on the product listing.

Preorder items may not be canceled once the order has been placed unless otherwise stated.

If an order contains both in-stock and preorder items, the order will generally ship when all items are available unless separate shipping is purchased or otherwise arranged.

Damaged or Incorrect Items

We want to make things right if we make a mistake!

If you receive an incorrect, damaged, or defective item, please contact us within 7 days of delivery and include your order number and photos of the item.

If the issue is confirmed, Red Moose Clothing Company will provide a replacement or refund and cover the applicable return shipping costs.

Return Authorization

Please contact Red Moose Clothing Company before sending any return so we can provide return instructions.

Returns sent without prior approval may not be accepted.

Red Moose Clothing Company reserves the right to refuse returns that do not meet the requirements outlined in this policy.

Questions

We're always happy to help!